Frontier Outage Map & Reports: Is Your Service Down?

06 May, 2025

Are you experiencing frustrating internet outages, leaving you disconnected and searching for answers? Frontier Communications, a major player in the telecommunications industry, has been facing a series of service disruptions across multiple states, leaving customers scrambling for reliable connectivity.

From Central Illinois to Southern Florida, reports of outages have been flooding in, raising questions about the stability of Frontier's network. Users across the country are taking to social media and online forums to express their concerns, share their experiences, and seek information about the status of their services. The situation highlights the challenges faced by telecommunication companies in maintaining consistent service, especially when integrating newly acquired assets and serving geographically diverse areas.

Below is a table summarizing the recent Frontier outages, their locations, and the impact on customers. This information is compiled from various user reports and official statements.

Location	Reported Issue	Affected Area	Date of Report
Central Illinois	Widespread Outage	Several Frontier Markets, scattered over at least 70 miles.	Recent
Northern Panhandle, WV	DSL and Commercial Outage	Unspecified, Data Down	January 4, 2024
Southwestern CT Area	Outage	Southwestern CT Area	May 22nd, 2022
Los Angeles, CA	User Reports of Issues	Postal Codes: 90001, 90026, 90006, 90047, 90060, 90011, 91405, 90004	Ongoing
Tampa, FL	User Reports of Issues	Postal Codes: 33610, 33607, 33614, 33602, 33629, 33612, 33611, 33606	Ongoing
Sarasota, FL	User Reports of Issues	Postal Codes: 34234, 34236, 34231, 34232	Ongoing
Long Beach, CA	Live Outage Map	Long Beach, Los Angeles County	Ongoing
Plano, TX	Latest Outage Reports	Plano and Nearby Locations	Ongoing
Fort Wayne, IN	User Reports of Issues	Postal Codes: 46815, 46808, 46845, 46818	Ongoing
Lakeland, FL	Latest Outage Reports	Lakeland and Nearby Locations	Ongoing
Venice, FL	Latest Outage Reports	Venice and Nearby Locations	Ongoing
Riverview, FL	Live Outage Map	Riverview, Hillsborough County	Ongoing
Lyndon, WI	Total Outage	Lyndon, WI 53944	For Two Days

Frontier's apologies for ongoing service disruptions have been issued as the company works to integrate acquired customers, particularly those from Verizon FiOS, DSL, and landline services in Texas, Florida, and California. This integration process is complex, often leading to temporary service issues as data is migrated and systems are updated. The company is also working to resolve issues arising from a widespread outage in Central Illinois, which impacted numerous markets. Customers in the Northern Panhandle of West Virginia reported outages on January 4, 2024, affecting both DSL and commercial services, with data reportedly down according to Frontier's website. The full scope of these outages is still being assessed.

Customers in various areas, including Los Angeles, Tampa, and Sarasota, have also reported persistent issues, contributing to frustration among subscribers. The problems range from complete outages to intermittent service interruptions, affecting users' ability to access the internet, stream content, and use essential communication services. In some instances, customers have been unable to log into their Frontier accounts, further complicating their efforts to manage their services or report issues.

The company provides an interactive map, accessible via their website, to display problem areas and keep customers informed of the current status of services. Additionally, Frontier encourages users to add their mobile number to their account to receive text updates during outages. However, some users report that the outage map does not always reflect the extent of reported problems, and that there may be delays in providing accurate information or resolution timelines. This is further compounded by technical difficulties that hinder the download of map configurations, leaving users without the information they need.

User experiences vary. Some customers report positive experiences, particularly with Frontier Fiber services, while others express dissatisfaction with frequent outages. Customers are advised to utilize the tools available on the Frontier website. These include the ability to search for fiber internet plans, find account support, pay bills, and download the MyFrontier app. For those seeking solutions to technical issues, the troubleshooting steps suggested are standard and often involve checking the connection, restarting the router, or contacting customer support for further assistance.

Adding to the complexity of the situation, reports of issues with port forwarding on the Sagemcom router, used with Frontier's 2Gig service, indicate potential configuration problems for some customers. While incoming traffic from the WAN interface may be forwarded correctly, challenges with the routers settings may impede specific network functions. Customers are encouraged to consult Frontier's support documentation and online forums for assistance with resolving these technical challenges.

For individuals and businesses in 27 states, Frontier provides a triple play service comprised of home phone, broadband internet, and digital television, available only to fiber customers. Broadband internet utilizes either DSL or fiber technology, depending on the location, and this technology forms the base for all provided internet service. Frontier primarily operates in rural areas, making reliable service provision vital for communities where alternative options are limited.

In the meantime, the integration of Verizon FiOS and other DSL and landline services is a massive undertaking that can cause delays, and these are usually temporary. The complexity of the underlying data is a major issue, but it is Frontier's responsibility to properly parse and map the data and verify that the data is accurate. Unfortunately, as some subscribers note, this has not always gone perfectly.

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